SUMMARY OF QUALIFICATIONS
- Proven track record as a General Manager of Operations, overseeing daily restaurant functions, cash handling, and staff training.
- Skilled in website management, social media strategy, and content creation with a strong background in Adobe Creative Suite.
- Experienced in merchandising, inventory management, and customer service, with a focus on optimizing sales and presentation.
- Proficient in web development, graphic design, and marketing tools including JavaScript, HTML, and CSS.
- Bachelor’s in Digital Media Innovation with a minor in Fashion Merchandising, complemented by relevant certifications in food safety and social media marketing.
- Advanced in Mac and Microsoft systems and Apple products
General Manager of Operations
Milano Trattoria Inc. Georgetown, TX
May 2019 – Present
- Managed and optimized to-go apps, ensuring seamless order processing.
- Led the development and maintenance of the restaurant’s website, enhancing online presence and user experience.
- Conducted interviewing, hiring, training, and development of qualified employees to ensure high service standards.
- Managed cash handling for all shifts, including closing the restaurant, overseeing POS system shutdowns, and ensuring strict adherence to cash handling procedures and protocols.
- Executed social media strategies across Facebook and Instagram by creating engaging content, driving brand awareness and user engagement.
- Ensured smooth daily operations, addressing challenges in real-time and implementing strategies for continuous improvement in service and efficiency.
General Merchandiser
Target San Marcos, TX
- Regularly replenished merchandise on the sales floor, ensuring product availability and optimal presentation for customers.
- Complete RFID scans in GM areas and system audit functions to ensure inventory accuracy.
- Created eye-catching displays and end caps to highlight promotions and seasonal items, increasing customer engagement and sales.
- Provided excellent customer service by assisting with product inquiries, locating items, and offering suggestions to enhance the shopping experience.
- Updated product pricing and signage to reflect current promotions, sales, and markdowns.
- Quickly adjusted merchandising strategies to accommodate seasonal products and trends, driving sales during key retail periods.
Social Media Contributor
Texas State University Alumni Association San Marcos, TX
Spring 2022
- Created social media content for client to use on Facebook, Twitter, Instagram and Instagram Stories, along with monthly analytics reports, for client as part of Advanced Social Media and Analytics course.
- Used analytics data to develop client portfolio, addressing client strengths and areas for growth.
Student Ambassador
Guayaki San Marcos, TX
February 2020 – Present
- Product distribution and customer outreach within the college campus to expand the brand’s reach and attract new clientele.
- Created engaging social media content to drive brand visibility and attract new customers.
- Educated customers, retailers, and distributors about Guayaki’s product offerings and unique value propositions.
Education
Texas State University
Bachelor’s in Digital Media Innovation with a minor in Fashion Merchandising – 2024
Skills
- HTML
- CSS
- JavaScript
- C++
- Adobe Creative Cloud
- Bootstrap
- Canva
- Figma
- WordPress
- Microsoft Office 365
- Voiceflow
- Web Development
- Graphic Design
- UX/UI Design
- Marketing & Advertising
Valuable Coursework
- Web Design & Publishing
- Media Writing
- Media Design
- Media Law & Ethics
- Foundations of Digital and Online Media
- Advanced Social Media and Analytics
- Foundations of Computer Science
- Coding and Data Skills
- Interactive Audio & Automation
- Coding and Data Skills for Communicators
Certifications
Hootsuite Platform Certification – Hootsuite Academy
Social Media Marketing Certification – Hootsuite Academy
Building a Social Listening Program – Semrush Academy
Getting Started in User Experience – LinkedIn Learning
Succeeding in Web Development: Full Stack and Front End – LinkedIn Learning
Web Design: Efficient Workflow – LinkedIn Learning
